Important Shipping Information

【Important Shipping Information】
As our products include chilled and frozen items,
we kindly ask that someone is available to receive the package on the scheduled delivery date, and that the contents are checked promptly upon arrival.

Together with our delivery partners, we do our best to ensure every order arrives safely and smoothly.
However, due to weather conditions, traffic, or other unforeseen circumstances, delays may occasionally occur.

To help us maintain the best possible product quality,
please note that refunds, returns, or replacements may not be available in certain situations.

Once your order has been transferred to the delivery partner’s warehouse (typically the day before delivery),
real-time delivery monitoring from our side may be limited.

For delivery status updates, timing changes, or shipping-related inquiries,
please contact the delivery partner directly via the support form below:
https://www.ninjavan.co/en-sg/support/contact-us

Please also note that quality assurance support (including refunds, returns, or replacements) may not be available in the following cases:
• Unattended delivery requests made at the customer’s discretion (“leave at door”, “leave at letterbox”, etc.)
• Failure to receive the package on the scheduled delivery date
• Packages left unattended for an extended period after delivery
• Quality deterioration due to prolonged exposure after delivery
• Re-delivery requests resulting in delayed receipt of chilled/frozen items

If you notice any issues upon arrival, such as damaged packaging or temperature concerns,
please contact us promptly with photos of the package and product condition so we can review the situation together with the delivery partner.

We sincerely appreciate your understanding and cooperation,
and will continue working closely with our delivery partners to improve the delivery experience.