Shipping Guide
About Our Shipping Warehouses
JX.Today has two shipping warehouses.
- J Passport Singapore Warehouse
- J Passport Pre-Orders (from Japan)
Each warehouse individually packs and ships orders, which means delivery dates and times may vary. In some cases, items may be packed and shipped together.
The following are the delivery policies for each warehouse.
J Passport Singapore Warehouse
Delivery Date and Time slot
Orders will be delivered on every Wednesday and Saturday, between 09:00-12:00, 15:00-18:00, or 18:00-22:00, excluding public holidays.
The order cut-off time is listed below.
| ORDER BEFORE | DELIVERY ON |
|---|---|
| Tuesday 0 AM | Wednesday 09:00-12:00, 15:00-18:00, or 18:00-22:00 |
| Friday 0 AM | Saturday 09:00-12:00, 15:00-18:00, or 18:00-22:00 |
On the cart page, you can select either Wednesday or Saturday for delivery before checkout, but specific time slots cannot be chosen.
The exact delivery date and time will be confirmed in an email sent after you place your order.
Failed Delivery Due to Absence
If you are unable to receive the package, please contact us immediately. We can rearrange the delivery within 3 days of the failed delivery attempt. If we do not hear from you within this period, it may not be possible to rearrange the delivery, and you may need to place the order again.
Delivery Charge
| Below S$150 | S$150-S$200 | Above S$200 |
|---|---|---|
| S$10 | S$5 | Free |
J Passport Pre-order (from Japan)
Delivery Date and Time slot
Pre-order products are delivered by our Private Cargo twice a month and arrival dates are adjusted each time. Please check the latest delivery dates on the product page of the relevant item.
It will be delivered between 09:00-12:00, 15:00-18:00, or 18:00-22:00, excluding public holidays.
On the cart page, you can select the scheduled date when our cargo will arrive.
Delivery Charge
| Below S$150 | S$150-S$200 | Above S$200 |
|---|---|---|
| S$10 | S$5 | Free |
Important for all shippings
- Chilled goods must be received in person. Kindly ensure that someone is available at home to collect the delivery.
- Please ensure the address includes the building name, block, and unit number. There have been cases where we cannot deliver the products.
- For refund inquiries, please refer to our Refund Policy here.
- We will notify you in advance of any delivery delays.
- If you’re unavailable to receive your order, we’ll leave the items at your doorstep.
- If you need or request a redelivery, a $15 fee will be charged through our system before we attempt to redeliver.
Contact for shipping
For specific delivery date request, contact respective merchants to re-arrange a date.
https://jpassport.asia/contact