Delivery Date and Time slot
Orders will be delivered on every Wednesday and Saturday, between 10:00-14:00, 14:00-18:00, or 18:00-22:00, excluding public holidays.
The order cut-off time is listed below.
| ORDER BEFORE | DELIVERY ON |
|---|---|
| Friday | Next Wednesday 10:00-14:00, 14:00-18:00, or 18:00-22:00 |
| Monday | Saturday 10:00-14:00, 14:00-18:00, or 18:00-22:00 |
On the cart page, you can select either Wednesday or Saturday for delivery before checkout, but specific time slots cannot be chosen.
The exact delivery date and time will be confirmed in an email sent after you place your order.
Delivery Charge
Please note that delivery charges vary depending on your delivery area and total order value. To see the exact delivery fee, please enter your address at checkout.
| Area | Below S$150 | Above S$150 |
|---|---|---|
| Mainland Area | S$15 | S$10 |
*An additional S$6 delivery fee applies to Tuas and Sentosa.
Failed Delivery Due to Absence
If you are unable to receive the package, please contact us immediately. We can rearrange the delivery within 3 days of the failed delivery attempt. If we do not hear from you within this period, it may not be possible to rearrange the delivery, and you may need to place the order again.
Important for all shippings
- Chilled goods must be received in person. Kindly ensure that someone is available at home to collect the delivery.
- Please ensure the address includes the building name, block, and unit number. There have been cases where we cannot deliver the products.
- For refund inquiries, please refer to our Refund Policy here.
- We will notify you in advance of any delivery delays.
- If you’re unavailable to receive your order, we’ll leave the items at your doorstep.
- If you need or request a redelivery, a fee equal to the initial delivery charge will be billed through our system before we attempt to redeliver.
Contact for shipping
For specific delivery date request, contact respective merchants to re-arrange a date.
https://jpassport.asia/contact