5% and 10% OFF

What Makes It So Unique?

Membership Programme

Frequently Asked Questions

  1. Is membership free?
    Yes! Membership is free.

    As a member, enjoy rewards across various participating Japanese restaurants in Singapore, online and offline in J Passport platform.
  2. How do I become a member?
    Simply make a purchase online, or sign up as a J Passport member here!
  3. How do I check my VIP status?
    Simply login to check your VIP status!
    VIP Rewards available will be automatically shown at checkout page upon logging in.
  4. What are J Points?
    Enjoy loyalty perks with every spending at J Passport merchants and online store!

    Every $5 spent = 1 J Point, which can be used to exchange a range of rewards here~

    For online purchases, J Points will be credited within 24 hours after you received your purchased items.
  5. Where can I check my online rewards?
    You can check your online rewards here!
  6. Do J Points expire?
    J Points expire a year after acquisition.

    Check your J Points transaction history here.
  7. Do you allow self-collection?

    At the moment, all purchases are to be made online and delivered via courier only.
  8. Do you offer same day delivery?

    At the moment, we do not offer same day delivery.
    Please refer to the product details for each expected delivery date.
  9. Can I choose my delivery date?

    At the moment, we do not allow specific delivery date request.
    Please refer to the product details for each expected delivery date.
  10. What is J Passport?
    J Passport is a platform for Japan Lovers, where you can enjoy exclusive privileges from your favourite Japanese brands, online and offline!

    Check out all our Japanese related merchants here!

More Questions?

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